Teen Patti Privacy Policy

01 Who We Are

Teen Patti operates the online gaming and sports betting platform available at teenpatti.vu (the "Platform"). When this Privacy Policy refers to "Teen Patti", "we", "us" or "our", it means the entity responsible for operating teenpatti.vu and all associated services including the mobile app available from our Download page.

This Privacy Policy applies to all users of the Teen Patti platform, including registered players, visitors to the website who have not yet created an account, and anyone who contacts our support team. By using any part of the Teen Patti platform, you acknowledge that you have read this Privacy Policy and understand how your personal information is processed.

02 Data We Collect

The information we collect about you falls into three broad categories: information you provide directly to us, information we collect automatically when you use the platform, and information we receive from third parties such as payment processors.

Information You Provide Directly

• Registration Data: Full name, date of birth, email address, mobile number and any other details you provide when creating your Teen Patti account.
• Identity Verification Documents: Where required, copies of your CNIC (Computerised National Identity Card), proof of address or other identity documents submitted to verify your account.
• Payment Information: Details about the payment methods you use for deposits and withdrawals, including mobile wallet numbers (JazzCash, Easypaisa), Raast IDs and bank account details. Full card numbers are processed through secure third-party payment gateways and are not stored by Teen Patti after the transaction.
• Support Communications: Any messages, emails or chat transcripts between you and our customer support team, including screenshots or documents you share to resolve an issue.
• Preferences & Settings: Language preferences, responsible gaming limits you set, notification preferences and any other account configuration choices you make within the platform.

Information Collected Automatically

• Device & Technical Data: IP address, browser type and version, operating system, device model, screen resolution and unique device identifiers.
• Usage Data: Pages visited, games played, bets placed, session duration, click patterns and navigation paths through the platform.
• Log Data: Server logs recording login times, logout times, errors encountered and actions taken within your account.
• Location Data: General geographic location inferred from your IP address, used to ensure the platform is being accessed from a permitted region. We do not collect precise GPS location data.
• Cookie Data: Information stored via cookies and similar technologies as described in Section 6 of this policy.

Information From Third Parties

• Payment processors (JazzCash, Easypaisa, Raast, bank partners) may share transaction confirmation details and basic account verification status with us to process your PKR deposits and withdrawals.
• Fraud prevention and identity verification service providers may share results of identity checks with us where you have consented to verification as part of account setup or a withdrawal request.

03 How We Use Your Data

Teen Patti uses the personal information we collect for the following purposes. We process your data only where we have a legitimate reason to do so.

Marketing communications are only sent to players who have opted in during registration or through account settings. You can withdraw consent for marketing emails at any time by updating your notification preferences in your account or by contacting our support team.

04 Payment Data & PKR Transactions

All financial transactions on Teen Patti are conducted in Pakistani Rupees (PKR) through secure payment channels. When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, bank transfer or a debit/credit card, certain payment details are processed to complete that transaction.

What Payment Data We Hold

• The payment method type you used (e.g. JazzCash, bank transfer)
• The last few digits of your mobile wallet number or bank account for identification and reconciliation
• Transaction amounts, dates, reference numbers and statuses
• Whether a transaction was successful, pending or declined

What We Do Not Store

• Full debit or credit card numbers are not stored on Teen Patti's servers. Card payments are processed directly through PCI-DSS compliant third-party payment gateways.
• Full mobile wallet PINs or account passwords are never requested or stored by Teen Patti.

05 Sharing Your Data

Teen Patti does not sell your personal data to anyone. We share your information only with the limited categories of third parties described below, and only where necessary to operate the platform and comply with applicable requirements.

Service Providers

We work with trusted service providers who help us operate the platform. These include payment processors (JazzCash, Easypaisa, Raast and banking partners), identity verification services, fraud detection providers, IT infrastructure and cloud storage providers, and customer support platform providers. All service providers are contractually required to handle your data securely and to use it only for the purpose we engaged them for.

Fraud & Security Partners

In cases where fraudulent activity, account abuse or money laundering is suspected, we may share relevant account and transaction data with fraud prevention organisations, financial crime databases or relevant authorities as required by law.

Business Transfers

In the event that Teen Patti undergoes a merger, acquisition or sale of assets, your personal data may be transferred as part of that transaction. In such a case, we will notify registered players via email or a platform notice and ensure that any successor entity is bound by equivalent privacy obligations.

Legal Requirements

We may disclose your personal data where we are required to do so by applicable law, by a court order, or by a lawful request from a recognised authority. We will only disclose the minimum information necessary to satisfy any such requirement.

06 Cookies & Tracking Technologies

Teen Patti uses cookies and similar technologies on the teenpatti.vu website and mobile app. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how the site is being used.

Types of Cookies We Use

• Essential Cookies: Required for the platform to work. These handle login sessions, security tokens and basic navigation. Without these, the platform cannot function. They cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, preferred games and responsible gaming limit configurations. Disabling these may affect your experience but will not prevent access.
• Analytics Cookies: Used to understand how players navigate the platform, which pages are most visited and where technical issues occur. This data is aggregated and anonymised wherever possible.
• Security Cookies: Help us detect and prevent fraudulent activity, protect against automated attacks and verify that login requests are genuine.

Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers allow you to view, block or delete cookies stored on your device. Note that blocking essential or security cookies may prevent you from logging in or using certain features of the Teen Patti platform. Instructions for managing cookies in popular browsers are widely available in each browser's help documentation.

The Teen Patti mobile app uses equivalent local storage and session management technologies that function in the same way as browser cookies.

07 Data Retention

We keep your personal data for as long as is necessary for the purposes described in this policy. Different categories of data are retained for different periods depending on the nature of the information and our obligations.

• Active Account Data: Retained for the full duration of your account being active on the platform plus a period of five years after account closure.
• Transaction Records: Financial records including PKR deposit and withdrawal history are retained for a minimum of five years from the date of each transaction.
• Identity Verification Documents: Retained for the period required to satisfy our fraud prevention and financial compliance obligations, typically five years from the date of submission.
• Support Communications: Customer support tickets and related communications are retained for three years from the date of the last message in a conversation.
• Analytics Data: Anonymised usage data derived from analytics cookies may be retained indefinitely as it cannot be linked back to an individual player.
• Marketing Consent Records: Records of your marketing preferences and consent history are retained for three years after your last interaction with Teen Patti marketing, or until you withdraw consent, whichever comes first.

When data is no longer needed and its retention period has passed, it is securely deleted or anonymised so that it can no longer be linked to any individual.

08 Security Measures

Teen Patti takes the security of your personal data seriously. We have implemented technical and organisational measures designed to protect your information against unauthorised access, loss, alteration or disclosure.

• All data transmitted between your browser or app and our servers is encrypted using TLS (Transport Layer Security).
• Stored personal data is encrypted at rest using industry-standard algorithms.
• Access to personal data within Teen Patti is restricted to staff who genuinely need it to perform their role. Access rights are reviewed regularly.
• Our payment processing integrations with JazzCash, Easypaisa and card payment gateways use tokenisation to avoid storing sensitive financial credentials on our servers.
• We conduct regular internal reviews of our data handling practices and security posture.
• In the event of a data breach that affects your personal information, we will notify affected players promptly and take immediate steps to contain the breach.

09 Your Rights

As a Teen Patti player, you have a number of rights in relation to the personal data we hold about you. You can exercise these rights at any time by contacting our support team.

To exercise any of the above rights, contact our support team with a description of your request and sufficient information to verify your identity. We aim to respond to all valid data rights requests within 30 days. In complex cases we may need up to 60 days and will inform you if an extension is required.

10 Children's Privacy

Teen Patti is strictly an adult platform. We do not knowingly collect personal information from any person under the age of 18. Our registration process includes an age verification step, and we conduct additional identity verification to confirm that players meet the minimum age requirement.

If we become aware that personal data has been collected from a person under 18 without verified parental consent, we will take immediate steps to delete that information and close the associated account. If you are a parent or guardian and believe that a minor has created an account on Teen Patti, please contact our support team immediately so we can investigate and act.

11 Updates to This Policy

Teen Patti may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable requirements. When we make meaningful changes to this policy, we will notify registered players by posting a notice on the platform and, where the changes are significant, by sending an email to the address associated with your account.

The "Last Updated" date shown at the top of this page will always reflect the most recent revision. We encourage you to review this Privacy Policy periodically, particularly before making significant deposits or sharing additional personal information with us. Your continued use of Teen Patti after any update constitutes your acceptance of the revised policy.

Previous versions of this Privacy Policy are available on request from our support team.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or have a concern about how Teen Patti is handling your personal information, please get in touch with our support team. We aim to respond to all privacy-related enquiries within five business days.

For general questions and gaming support you can also visit our FAQ page, which covers the most common queries from Pakistani players. For questions specifically about responsible gaming tools and self-exclusion, see our Responsible Gaming page.

For a full overview of the rules governing your use of Teen Patti, including details on accounts, bonuses and prohibited conduct, please read our Terms and Conditions.